September 21, 2018

Global Workshop 2018: FOCUS

The largest international gathering of Intercruises colleagues in the company’s history recently took place, as over 90 members of the global team, representing more than 40 different countries, traveled to Barcelona for FOCUS – the first ever Intercruises Global Workshop.

“This was a very special workshop. Having so many colleagues from so many different countries in the same room was unprecedented. For many, including myself, it was the first time meeting a colleague in person – especially those that had traveled from as far as Australia, Africa, Asia and North America. It was extremely interesting for all regions to share trends, experiences and challenges, which went onto show that despite being worlds apart, our operations and services run very similarly. It was fantastic to see that the Intercruises’ spirit is still very strong, and following this event, we certainly have a lot to look forward to in terms of our future.”  Said Olga Piqueras, Intercruises Managing Director.

The Intercruises attendees were joined by David Schelp, Managing Director TUI Destination Experiences and Jordi Cerdó, Managing Director Destination Management, as the global teams worked together to help define the future focus of Intercruises.

“Having such an internationally diverse group of Intercruises colleagues already made this workshop unique and incredibly valuable, but this was further enhanced by also having David and Jordi in attendance and providing their input on how they see the future of our business. For me, it was great to see that after 15 years and as we enter a new chapter in Intercruises history, there are still fantastic opportunities for growth. I am sure this workshop was a great experience for all involved – if anything it is just unfortunate that we could not invite the entire global Intercruises team!” Said Virginia Quintairos, Intercruises Director Mediterranean.

FOCUS: Intercruises Global Workshop 2018 Schedule:

Day One: An introduction from Olga Piqueras was followed by a global financial overview from Commercial Analysis Manager, Duncan Coady. The teams later divided into groups to participate in various strategy sessions and presentations.

Day Two: Thursday kicked off with an interview session featuring Jordi and David. Moderated by Olga, the two addressed questions sent anonymously from the audience (using sli.do) and discussed moving forward with TUI and Destination Management as one. Motivational speaker Gina Aran later joined the group to discuss how to take a positive approach when responding to change. The groups formed again after lunch for further group workshops and to continue the strategic projects from the previous day.

Day Three: The team took part in the “Deactivate the Bomb!” team-building exercise, in which they were required to strategically work together (donning appropriate attire) to crack codes in the hope of deactivating a (fictional) explosive!

All the ideas, feedback and key points from the event are currently being collated by the Intercruises Global Platform, which will then work with colleagues worldwide in progressing the key initiatives. The key topics covered included operations efficiency, service quality, client relationships, team development, new business development and digitalization.

A big thank-you and well done to the teams for their involvement in the workshop’s organization and execution. A special thank you to Aidan Peoples and Hajo Reuter for organizing the workshop content and of course, doing a fantastic job of hosting the event!

Don’t miss the photos from the event below!