It’s been a big week for Intercruises as far as inaugurations go; successfully handling the first-call operations for both RCCL’s Symphony of the Seas (now the largest cruise ship in the world), and the latest addition to Carnival’s fleet, Carnival Horizon.

Symphony of the Seas

The Intercruises team’s first operation took place in Malaga on March 27th, where they handled the ship’s official presentation to the industry’s press and media.

Following the operation, Intercruises received great feedback from the Royal Caribbean team:

“All, thanks for a greatest day.  Even with the low counts, this was a very critical day being the very first turn and with the nature of our guests. I couldn’t have expected any better… thanks as always, well done!”

and “I second that. Good planning is nothing without a prompt execution. Well done all and see you at the next turn!”

After Malaga, the ship then sailed to Barcelona, where the team managed her maiden voyage on March 31st. During this first call, the team implemented the “Expedited Arrival” (aka “frictionless”) check-in system, in which guests are met before security in the terminal and use their mobile device to check-in. They then proceed through a different entrance for instant and direct access onboard.


On April 5th, the team handled the official inauguration of Symphony of the Seas, in which over 3,000 industry professionals touched down in Barcelona to enjoy a three-day cruise around the Mediterranean. Among the passengers were senior executives from RCCL, including Michael Bayley (President & CEO), Richard Fain (Chairman and Chief Executive Officer), Adam Goldstein (President & COO) and Jason Liberty (Executive Vice President & Chief Financial Officer), as well as many other high-profile executives from other major cruise lines.

With the majority of passengers travelling from countries all around the world, Intercruises also deployed a total of 44 buses to and from the airport!

Carnival Horizon

It was an extra-special inauguration for Carnival too, as not only did the cruise line launch its brand new ship, but it also cut the ribbon for Carnival’s brand new terminal (Terminal E) in the Port of Barcelona.

The day was a huge success, and the team worked together to deliver a smooth and successful operation. A special thank you to the members of the pier staff who even travelled to meet passengers at the airport, checking them in using mobile devices, thus reducing their time spent upon arrival at the terminal.

The team’s efforts were recognized with the following email the next day:

Wen Ciu Lee Koo, Global Turnaround Manager says:

 “It’s been a very busy and productive time for the team recently, but a fantastic start to the season in Europe. The operations went very smoothly, and the team involved worked around the clock to ensure a great delivery. I’d like to say a huge well done and thank you to the team involved. The great energy of the team, as always was contagious, and despite the pressure, they still managed to perform, always with a smile on their faces.”

Well done and congratulations to the teams involved!