Intercruises recently handled the two-day shorex operations for Costa Luminosa’s in Los Angeles – an integral part of the ship’s World Cruise 2018.
Global Shorex Manager Carmen Morosan joined Cynthia Heerspink (Regional Operations Manager) and Olga Rodriguez (Shorex Product Development Manager) in California, to assist the local team. The operation involved the dispatch of 33 buses each day, transporting the guests to their various excursions around the region, including an overnight trip to Las Vegas, in which guest were flown over the Grand Canyon and attended performance by the Cirque Du Soleil.
The local team in San Diego also delivered Care Team support to the ship the day before call, despite Intercruises not being appointed as agent in the city. All operations ran extremely smoothly, and the Intercruises team’s efforts were even praised by the Costa Luminosa’s tour manager:
“Dear Cynthia, dear All,
First of all thank you again for all your special cooperation, all your efforts and welcome in Los Angeles for our World Cruise 2018. All feedbacks were very positive and also the challenging Overland in Las Vegas was so amazing for all our participants. A special thank you from my side! Thank you very much!”
Following the operations, the team took a fam trip to Los Angeles, San Diego, San Francisco and Monterrey, where they met with major suppliers to assess the accessibility and regulatory factors, while also exploring potential new experiences. During the trip, the team took a tour of Muir Woods National Park, where they explored new parking and access facilities, followed by a tour of the famous Getty Museum – a potential new experience to be launched there later this year.
“I want to congratulate the California team for their amazing performance during this difficult two-day call. Wendy, April, Rodrigo and Esmeralda have delivered a smooth operation, overcoming every single challenge and proved that they were truly a top-performing local expert team. Thank you all and wishing you success for the 2018 season ahead!” – Carmen Morosan, Global Shorex Manager