When it comes to providing a consistent, quality service, Intercruises never fails. And it’s even better when we receive loads of great feedback to prove it!
Here are just some of the messages of appreciation we’ve received over the last year – keep up the fantastic work!
“Just want to say a huge thank you for your warm welcome and hospitality towards myself and the team, I personally have really enjoyed both visits to Colombo and Maldives. When I return for my dream holiday to a private resort here, I will make sure to contact you for a catch up. Wishing you a wonderful evening. Many Thanks.”
-Shore Excursions Manager, MV Magellan
“A big THANK YOU to all of you for the successful operation!! I have done many calls to Mauritius, and I’m happy to tell you that this was the best and smoothest operation I have ever experienced.”
-Shore Excursion Manager of Queen Mary 2, Cunard Cruise Line
“I was really surprised by the level of tours in Valencia. The city has a certain charm and the guides, buses, restaurants and obviously team from Intercruises works very hard to offer their quality service. I would definitely like to return, and will let you know when I do!”
“It’s my utmost wish to thank all of you you were involved in this EUROPA turnaround! From the very beginning, it was a highly professional operation – plus extremely helpful, friendly and cheerful. Together with all of you, no matter where: airport, hotel, port, plus the excellent and equally-friendly personnel of the Oberoi and Trident, it made my job joyful and enjoyable. You made me part of a team and for that reason I felt comfortable and welcome. THANK YOU EVER SO MUCH and please spread word to all the others involved. Wishing you all only the best, luck and peace – and hope very much to be back soon and meet you again! With a big smile and a grateful embrace.”
“Thanks for our call to Mumbai 1st of April, 2017. First of all, thanks for a very smooth dispatch operation – thanks for having all buses and guides there on time ready to start and nothing to worry about despite the long immigration process.”
-Shore Excursion Manager Mein Schiff 1
“Thank you so much for all that you and your team have done over the weekend to work with us as the situation unfolded. Carol & her team at the airport were superb under difficult circumstances. We knew we could rely on you and that meant a lot. Thanks for a great partnership. Thank you from us all at Celebrity Cruises.”
-Vice President & Managing Director, Celebrity Cruises
“Myself and my husband have been travelling around the UK from Australia for the last three months with the highlight being a cruise on Celebrity Eclipse departing Southampton on 26th August. On arriving at the dock we realised that our passports were not in my bag. I was sure I had packed them so assumed they had been lost. Your staff at the dock were amazing, obviously realizing that we could not board the ship and showed great compassion. One of your employees, Tracey Williams, gave us her personal mobile number along with other contacts so we could claim compensation. On arriving back at our relatives’ flat, we realised we had left our passports there. We contacted Tracey on her mobile and she said we could meet up with the ship at the next port. We promptly booked our flights for the next day only for our flight to be delayed and then redirected to Oslo airport instead of Bergen. All the time Tracey was keeping contact by text with updates. When we finally arrived in Bergen, we got to the ship with minutes to spare and Tracey was at the entrance and had informed the ships’ staff of our arrival – all the paperwork was in place and there was even a nice welcoming party. I thought this was amazing for a staff member but then found out that Tracey was on holiday on the cruise with her family and had done this in her own time. We would not have made the cruise without her assistance and can not thank her and her lovely family enough. What an amazing employee you have and we will not forget her kindness. We had a fantastic cruise and hopefully if we are ever in Southampton again we will contact Tracey and buy her dinner. Please can you also let the Celebrity Cruises our appreciation and please say a big hello to Tracey from us.”
“Tracey!!!! You are the best!!! Your team is the best!!!
THANK YOU for everything!!! It has been an honor and a pleasure to work with you & Southampton team!”
-Guest Relations Manager, Celebrity Cruises
“I wanted to send a short note of thanks to both of you and your entire team in Galveston. I know yesterday was a very challenging day in Galveston, (and the two days leading up to it) and I want to thank you both for always having a smile in your voice and being so accommodating with the ship’s ever-changing ETA. Also, thank you for keeping me sane!!!!! Your team did an amazing job as always and I know the ship and guests were very grateful. Rodney and I were discussing yesterday, and we can’t wait to see the rating from this cruise because considering there was a five-hour delay – it seems like it was a pretty smooth day. We were watching!!! The ratings have been great and we just want to be sure to say THANK YOU!!!!”
-Manager, Worldwide Operations, RCCL
“Now that Mein Schiff 6 has left North America, I wanted to thank you for your assistance and all your efforts over the past months. It was quite a challenge to prepare this first season in North America due to many different factors. Setting up the shorex program in New York was particularly challenging, that goes especially for shorex operations on turnaround days. Your assistance during the whole preparation as well as during the calls and in answering guests complaints after the calls was of such great help. We sincerely thank you and Margaret for all your efforts! And for now, thank you so much and best regards from Hamburg.”
-Shore Excursion Manager, TUI Cruises
“Dear Olga, just a brief note while I fly back home, to express my deepest appreciation and gratitude to you and your team. They went the extra 100 miles for us and the ship, delivering an incredible experience to our guests, who were having difficult times during their long awaited and desired cruise.
You’ve helped making it special despite the circumstances. To quote one of our Sr. Execs: “Intercruises have never lets us down”, so, once again, thank you for never letting us down (and for smiling always, regardless of the situation). You guys rock.”
-Head of Port Operations, EMEA, RCCL
Dear Cynthia, Robert and Marios, we would like to send you, your team and guides a great thanks for a wonderful performance during our calls with MS EUROPA in Los Angeles, San Francisco and Seattle. From our staff on board the MS EUROPA and the responses from our guests – everybody was very delighted with their program, guides, driver and quality of cars. In our and your interest, we wanted to share this information and continue with our cooperation for upcoming calls to the USA. Have a great day and we hope for a further trustful partnership.