Jason Ning, Operations & Product Manager Beijing, Intercruises Shoreside & Port Services
Having to manage operations across three ports on the same day when the closest one is three hours away definitely requires a lot of commitment and passion for your job. But that’s exactly what Jason Ning has been doing for the Intercruises team in China since 2009 and he still has the same excitement both for the company and his career.
Briefly describe your job role?
I have worked with Intercruises since 2009 in various roles and I now oversee our turnaround and shore excursion operations at ports in Northern China and Taiwan, including Tianjin, Dalian, Qingdao, Keelung and Kaohsiung. My role is to ensure we have smooth operations and present a more attractive tourism product to our cruise line partners and their guests.
What is your favorite part of the job?
Despite our busy schedule, we consistently deliver a very good service due to our excellent teamwork – this cooperation to achieve goals is my favourite part of the job. I like the people at Intercruises and really enjoy working here.
What are some of the challenges you face in your role?
Currently, we are working in three ports and given that it’s now peak season for all the three, we sometimes have operations across more than one port on the same day. The closest port is three hours away by bus and the farthest is two hours by plane, which means we have to travel the night before and stay overnight. Additionally, as we run a very streamlined operation, we sometimes have a limited number of staff available for some operations, which can be challenging both in terms of maintaining the high standard of service and an energetic team.
How do you interact with other areas of Hotelbeds Group?
We learned a lot from other Intercruises teams, especially the Shanghai team who have shared their expertise and experience on how to handle urgent operation incidents. We also get inspired by the new product ideas from Pacific World.
Describe a typical day at work for you…
During the peak season, I prepare all information, documentation and resources related to the turnaround operation, including ongoing communication with the ship, staff recruitment and training. In the low season, our main task is to develop product proposals.
Describe the office spirit in three words.
Teamwork, determination and friendship.
Where are you originally from and where are you based?
I’m originally from Beijing, China and I’m currently based here.
What fascinates you the most about Beijing?
This is my home town and the culture, people and the overall way of life influenced me a lot when I was growing up.
What do you do in your spare time?
I love all types of sports and I enjoy playing basketball and badminton with friends. I also enjoy spending time with my son and wife.
What would your advice be to anyone traveling to Beijing?
Some of the city’s “must-do’s” are the Forbidden City, a fantastically preserved imperial palace, the Great Wall, one of the world’s Seven Wonders and the Hutongs, the historic living area in Beijing. When you get hungry, you can also try some of the world famous Peking Duck.