South Florida (SFL) is home to the ports ranked 1st and 2nd in the world; the Port of Miami (MIA), Cruise Capital of The World, and Fort Lauderdale’s Port Everglades (PEV), which has homeported more cruise ships than any other port worldwide. Intercruises has local offices and teams delivering services in both ports year round, with the “higher” season happening from November-April (including right through Thanksgiving and Christmas!), although the rest of the year is still busy with Allure and Harmony of the Seas homeporting year round (6200 guest capacity on each ship).
During the last season the team also handled the first Harmony of the Seas call and the Koningsdam inaugural, as well as facing some incredibly challenging situations, including organizing operations during Hurricane Matthew and continuing to deliver service during the Fort Lauderdale airport shooting incident.
Turnarounds: This is Intercruises main activity in SFL, with the team handling turnarounds almost every day from Nov 2016 – April 2017:
- 413 Turnarounds (in 181 days)
- 5 million Guests (approx.)
- 7 different Cruise Lines
- 6200 guests on the largest ship – Allure/Harmony of the Seas
- 6, “six ship days” (6 ships turns handled by Intercruises on the same day in SFL, as well as other ships in port on the same day being handled by other companies, increasing the logistics complexity)
April 9th 2017 was the teams last “six ship day” of the “higher” season, in which they had one ship in MIA and five in PEV, including both the Allure and Freedom of the Seas, with almost 45000 turnaround guests handled by our team in a single day. To put this into perspective, the record weekend (2 days) for Barcelona, for all ships, services and ground handlers (including Intercruises competitors) is approximately 58,000 guests. Although not always six ships, multiple ship days are not just “one offs”, or just during the high season – the team is handling multi ship days every weekend of the year.
Shorex & Transportation: In addition to turnarounds in SFL, Intercruises provides debark and/or port of call tours for six different cruise lines, including TUI Cruises, which is just beginning its first season in North America. The team also deliver transportation services for Carnival Group, responsible for moving approximately 550,000 guests per year, on a busy day utilizing between 80-120 buses.
Port Agency: During the “higher season” the team handled 371 port agency calls, the majority being turnaround, including a number of 2-day AIDA calls. They handle eight cruises lines and provided port agency services for the Fathom Adonia, the first ship to sail to Cuba from the U.S., as well as the Pearl Mist, the first ship to sail to Cuba from Port Everglades, since the embargo was lifted.
Now in the “low” season, the SFL port agency team will split, with half the team moving to the north east coast during the New England high season, whilst the other half maintain service levels in SFL for the year round ships. This is indicative of Intercruises North America in general, as while it is “lower” season in SFL, other areas enter their high season as part of a truly year round region.
“The South Florida team must be commended for the job they have done this season. Although they have been supported by the Global Platform, at the end of the day they are the ones delivering the service, walking the pier as the face of Intercruises for one of our largest and most challenging operations.
In some destinations it is difficult to conceive having operations almost every day of the year – just think about the challenge of contracting such a large number of temporary staff – but this is normal for the team here and even with this pressure they strive to deliver the high quality of service expected of Intercruises, receiving an RCCL Gold Rating for the last season, as well as numerous compliments from other clients. Well done and thank you to the team.” Said Olga Piqueras, Intercruises Managing Director