The France & Monaco team recently held their 5th annual workshop in Marseille, with over 30 attendees from the Nice, Marseille, Monaco, Le Havre and Barcelona offices convening in a local hotel to discuss teamwork, communication, New Product Development (NPD), Health & Safety and operations best practices for the 2017 season.
In the evening the team enjoyed an escape room team building exercise, but the workshop began with a more practical activity as the group visited the Intercruises Marseille office and Port of Marseille, with the cruise terminal opened especially for Intercruises by the Port Authority. The team then went on an Intercruises shore excursion to Notre Dame de la Garde. “Based on the team’s wishes, we wanted everyone to better understand the reality of an Intercruises office and its operations in order to share best practices and experiences.” Said Amaury de Williencourt, National Manager France & Monaco.
- NPD: Deborah Vega, Product & Operations Manager Med, delivered a short presentation, which was discussed in small groups, with a focus on exclusive excursions targeting families, young cruisers and independent guests. Since the workshop, the team have designed three new shorex that will be proposed to clients during 2017, including the Culinary Loop in Marseille, with 5 culinary stops based on traditional French cuisine and beverages, e.g Pastis.
- Health & Safety: Chus Martinez, Operations Manager Med, provided an update and the team then discussed potential new procedures for guides and transportation companies.
- Port Agency & Logistics: Miki Biosca, Port Agency Operations Manager Med and Nohemi Alcaucer, Logistics Manager Med, led a discussion on drydock operations, logistics and yachts, with a specific focus on two drydocks in Marseille during 2017; Celebrity Constellation in May and Oceania Nautica in October.
- Global Platform: Duncan Coady, Commercial Analysis Manager, provided an update on the Intercruises Global Platform, a central team based in Barcelona that provides operations, IT, processes, marketing, sustainability, Health & Safety and commercial support to all regions. A new objective of the Global Platform is to be represented at all workshops to better communicate business developments and understand the needs of each region.
“Before the season starts it is always great to gather the team together and convey some key objectives for the year. This year the interactive group discussions helped everyone develop ideas to enhance their operations. I am fortunate to have a great team and we are all geared up to have a fantastic 2017 season.” Said Amaury.
During the 2017 season, Intercruises France & Monaco will deliver operations to new clients, including TUI Cruises, Compagnie du Ponant and APT, as well as handling the MSC Meraviglia christening in Le Havre in June and providing operations during the always important Monaco Grand Prix week in May.