The Intercruises UK & Ireland were on hand to welcome the brand new Ovation of the Seas to the UK for the very first time.
Below Sonia Lokossou, Senior Account Manager Turnaround Services UK & Ireland, recounts the ship’s first ever turnaround operation.
“What a great start to our season. our first turn of ‘Ovation of the Seas’ on the 14th April has been a huge success. Our initial feelings of apprehension have definitely been overturned by an overwhelming feeling of achievement and pride for our team here in Southampton.
Our embarkation time has been set at 10:30 and we are able to go free-flow almost instantly, something our rivals cannot compete with! The guests are extremely impressed by the ‘Next Generation’ check-in experience and our agents are loving the new technology too! This is setting the tone for a great season in Southampton for the UK team.”
Delighted with the service received, a member of the Royal Caribbean International team had this to say:
Thank you for your support and collaboration. I must say, this has been the one of the best new-build launches from an embarkation perspective.
Congratulations Lotfi, Sonia and the team. Thank you all your hard work, dedication and attention to details!