Intercruises’ “Passenger Services” operation in Palma de Mallorca has obtained the IS0 9001:2008 Quality Management System certification after it was reviewed by Lloyd’s Register, an independent ISO auditor.

The ISO 9001 is awarded to services that benefit from high quality management principles, such as strong customer focus, motivated top management, sound process methodology and continual improvement audit procedures.

Below are members from Intercruises’ Med & Head Office teams, as well as a representative from Lloyd’s Register. Left to Right:

Cristina Palos (Operations Project Manager), Nuria Camara (Terminal Supervisor Palma), Alejandro Picos (Port Agency Manager Palma), Nerea Elcano (Staffing Specialist Palma) , María Jesús Saura (Lloyds’s Register Auditor) and Mireia Molina (Sustainable Development Executive)

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  1. […] The Business Processes Department, led by Cristina Palos, Business Processes Manager and part of the Intercruises Global Platform, worked with the Palma de Mallorca team, including Alejandro Picos, Port Agency Manager  and Nuria Cámara, Terminal Supervisor, to implement and audit ISO processes, with certification awarded by Lloyd’s Register Quality Assurance (LRQA) in June 2015. […]

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